Mantons Creek Estate

Reviews

• ★ ★ ★ ★ ★
  Quality! Lovely venue. Superb food.
  By Susan Roche, June 07, 2017
• ★ ☆ ☆ ☆ ☆
  I 100% agree with Ben! Avoid this place at all costs! Customer service is absolutely terrible! You pay a premium price for absolutely nothing! Nice view but that's about it. From the beginning the lady Antonia who serviced us didn't even know who we where out of the 4 rooms they have. Left the desk at 5:00 to go home before we could ask for a bottle opener to open our wine when we called Thomas he said he would get a hold of Anotiona to see if she could accomodate, apparently couldn't promise anything. No where did it state that the restaurant would be closed during the New Years period, when addressed it to Thomas he said he had no idea what the restaurant was like mid week. Luckily we where'nt planing on eating here. He never got back to us about the bottle opener and we had to drive and buy one as no one was on site. Due to our dietary requirements (lactose and gluten intolerant) we where given stale gluten free bread and apparently gluten free Muslie (definitely not gluten free- which contained oats). Wifi does not even work and when we came down to talk to thomoas at 4:15 he had already left within the 5 minutes we asked 'do you have wifi' which he said yes! Bed was not made, plates where not replaced, wine glasses still dirty, towels old and not replaced. When called to ask about wifi and towels I was ignored, he did not answer his phone. I've stayed in many hotels all around the world and have never had an experience this bad. I've also never known anywhere to need pest control so bad. If you survive the spiders you're doing well. Please do not spend your money on this place. Red Hill has a number of accommodation outlets that will serve you far better than this place.
  By Bianca Kinch, November 04, 2016

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About Mantons Creek Estate in Shoreham